Last updated: May 19, 2026
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Shipping Destinations
We currently ship only to addresses within Canada (including all ten provinces). We do not ship to territories outside Canada, to P.O. boxes, or to freight forwarding addresses.
Shipping Methods & Delivery Time
Standard Shipping – Free of charge
Estimated delivery time – 5–8 business days after dispatch
Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing. Weekends and public holidays are not counted as business days.
Carriers
We work with several reliable carriers to ensure timely delivery. Depending on your location and package size, your order may be shipped via Canada Post, UPS, FedEx, or other reputable logistics providers. Carrier selection is made automatically and cannot be changed after dispatch.
Tracking
Once your order ships, you will receive a tracking link via email. Please allow up to 24 hours for tracking information to appear in the carrier’s system.
Undeliverable Packages
If a package is returned to us as undeliverable (incorrect address, unclaimed, or refused delivery), we will contact you to arrange reshipment. Additional shipping fees may apply.
Contact
For shipping questions, email us at info@shokz.cyou (Monday–Friday, 9 AM – 6 PM ET).