Frequently Asked Questions
Q: How long does shipping take?
A: Orders are processed within 1–2 business days. After dispatch, delivery typically takes 5–8 business days within Canada.
Q: How do I return a product?
A: Please email us at info@shokz.cyou with your order number and reason for return. Once approved, we will provide a free return shipping label and instructions.
Q: Do you charge restocking fees?
A: No. Shokz does not charge any restocking fees on returned items.
Q: How long does a refund take?
A: Once we receive and inspect your return, refunds are processed within 1–2 business days. The refund may take an additional 7–10 business days to appear in your account, depending on your payment provider.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.
Business Inquiries
If you are interested in wholesale, partnership, or media inquiries, please contact us at info@shokz.cyou.