Contact Us

We value your business and are committed to providing fast, helpful customer service. Please do not hesitate to reach out to us with any questions, concerns, or feedback.

Customer Service Hours

Monday–Friday: 9:00 AM to 6:00 PM Eastern Time (ET)

Closed on Saturdays, Sundays, and major public holidays.

How to Reach Us

Email (Recommended for fastest response)

General Inquiries & Customer Support: info@shokz.cyou

We strive to respond to all emails within 24 business hours.

Phone

Customer Service: +1 646-249-4723

Please call during our business hours for immediate assistance.

Physical Address (Returns & Correspondence)

Shokz

5730 224th Street 1FL

Oakland Gardens, NY 11364

United States

Please note that this address is for returns and written correspondence only. To ensure efficient processing, please contact us before sending any returns.